{"id":28136,"date":"2026-05-04T20:08:05","date_gmt":"2026-05-04T18:08:05","guid":{"rendered":"https:\/\/www.certificall.app\/?page_id=28136"},"modified":"2026-10-28T11:24:04","modified_gmt":"2026-10-28T10:24:04","slug":"quota-faq","status":"publish","type":"page","link":"https:\/\/www.certificall.app\/en\/quota-faq\/","title":{"rendered":"FAQ : our quota system"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28136\" class=\"elementor elementor-28136 elementor-28135\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9feaf6a e-flex e-con-boxed e-con e-parent\" data-id=\"9feaf6a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8578372 e-con-full e-flex e-con e-child\" data-id=\"8578372\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1305a21 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"1305a21\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><h1 class=\"ekit-heading--title elementskit-section-title \">FAQ dedicated to <span>the quota system<\/span><\/h1>\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>Everything you need to know about the quota system: the basics, daily usage, the difference between subscriptions and prepaid credits, and how to top up your quota<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91350b4 e-flex e-con-boxed e-con e-parent\" data-id=\"91350b4\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c3fd19 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"7c3fd19\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0f5335c e-con-full ekit-sticky--top e-flex e-con e-child\" data-id=\"0f5335c\" data-element_type=\"container\" data-settings=\"{&quot;ekit_sticky&quot;:&quot;top&quot;,&quot;ekit_sticky_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:175,&quot;sizes&quot;:[]},&quot;ekit_sticky_until&quot;:&quot;section5&quot;,&quot;ekit_sticky_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_sticky_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_sticky_on_desktop&quot;:&quot;desktop&quot;,&quot;ekit_sticky_effect_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;ekit_sticky_effect_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_sticky_effect_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff52a91 sticky-navigation animated-fast elementor-hidden-tablet elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-elementskit-stylish-list\" data-id=\"ff52a91\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-stylish-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\">\t\t<ul class=\"ekit-stylish-list \" >\n\t\t\t\t\t\t\t<li class=\"ekit-stylish-list-content-wrapper elementor-repeater-item-dbd1c0d\" >\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"ekit-wrapper-link\" href=\"#section1\"><\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-counter\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-text\">\n\t\t\t\t\t\t\t<span class=\"ekit-stylish-list-content-title\">The basics<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"ekit-stylish-list-content-wrapper elementor-repeater-item-54477fc\" >\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"ekit-wrapper-link\" href=\"#section2\"><\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-counter\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-text\">\n\t\t\t\t\t\t\t<span class=\"ekit-stylish-list-content-title\">Subscription vs prepaid<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"ekit-stylish-list-content-wrapper elementor-repeater-item-dcf51fe\" >\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"ekit-wrapper-link\" href=\"#section3\"><\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-counter\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-text\">\n\t\t\t\t\t\t\t<span class=\"ekit-stylish-list-content-title\">Day-to-day use<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"ekit-stylish-list-content-wrapper elementor-repeater-item-6e7102b\" >\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"ekit-wrapper-link\" href=\"#section4\"><\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-counter\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-text\">\n\t\t\t\t\t\t\t<span class=\"ekit-stylish-list-content-title\">Alerts and top-ups<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d674a44 e-con-full e-flex e-con e-child\" data-id=\"d674a44\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f8f4c5a e-con-full sticky-section e-flex e-con e-child\" data-id=\"f8f4c5a\" data-element_type=\"container\" id=\"section1\">\n\t\t<div class=\"elementor-element elementor-element-6a66568 e-con-full e-flex e-con e-child\" data-id=\"6a66568\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1f9328 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"d1f9328\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title \">The basics<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-854dea7 e-con-full e-flex e-con e-child\" data-id=\"854dea7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-034014a animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"034014a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ae88a9e20346\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-034014a\">\n                        <a href=\"#collapse-bc228306ae88a9e20346\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bc228306ae88a9e20346\" aria-expanded=\"true\" aria-controls=\"Collapse-bc228306ae88a9e20346\">\n                            \n                            <span class=\"ekit-accordion-title\">1. What is a quota?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bc228306ae88a9e20346\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-034014a\" data-parent=\"#accordion-6ae88a9e20346\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>A quota is a balance of certifications available on your account.<\/p>\n<p>Certificall uses two separate counters:<br \/>- <strong>Photos &amp; signatures<\/strong>: each certified photo, each electronic signature and each uploaded document uses 1 unit from this counter.<br \/>- <strong>Videos<\/strong>: each certified video uses 1 unit from a separate counter.<\/p>\n<p>Steps that do not produce certified evidence (text field, date, choice from a list, etc.) are <strong>free<\/strong> and do not use any quota.<\/p>\n<p>Your quota is deducted <strong>at the time of synchronisation<\/strong>, not when the photo or video is taken in the field.<\/p>\n<p>When your counter reaches zero, you can no longer synchronise your files. Capture remains possible offline.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-034014a\">\n                        <a href=\"#collapse-8417e716ae88a9e20346\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8417e716ae88a9e20346\" aria-expanded=\"false\" aria-controls=\"Collapse-8417e716ae88a9e20346\">\n                            \n                            <span class=\"ekit-accordion-title\">2. Why is Certificall introducing quotas?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8417e716ae88a9e20346\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-034014a\" data-parent=\"#accordion-6ae88a9e20346\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>To give you more transparency and control over your usage. Your current subscription remains unchanged. The number of photos and videos included in your plan each month becomes a \"quota\". You will be invited to top up this quota when it runs out, so there are no unpleasant surprises when you receive your invoice.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-034014a\">\n                        <a href=\"#collapse-3dad4e06ae88a9e20346\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3dad4e06ae88a9e20346\" aria-expanded=\"false\" aria-controls=\"Collapse-3dad4e06ae88a9e20346\">\n                            \n                            <span class=\"ekit-accordion-title\">3. When does this come into effect?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3dad4e06ae88a9e20346\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-034014a\" data-parent=\"#accordion-6ae88a9e20346\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Quotas will be rolled out gradually, in successive waves. Not all customers will be switched over at the same time. You will receive an email letting you know when the quota system is active on your account.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7df47ff e-con-full sticky-section e-flex e-con e-child\" data-id=\"7df47ff\" data-element_type=\"container\" id=\"section2\">\n\t\t<div class=\"elementor-element elementor-element-20c6b8b e-con-full e-flex e-con e-child\" data-id=\"20c6b8b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30ba26d elementor-widget elementor-widget-spacer\" data-id=\"30ba26d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-354ce44 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"354ce44\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title \">Subscription vs prepaid<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15e6382 e-con-full e-flex e-con e-child\" data-id=\"15e6382\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d81e0ff animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"d81e0ff\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ae88a9e2408a\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-d81e0ff\">\n                        <a href=\"#collapse-bc228306ae88a9e2408a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bc228306ae88a9e2408a\" aria-expanded=\"true\" aria-controls=\"Collapse-bc228306ae88a9e2408a\">\n                            \n                            <span class=\"ekit-accordion-title\">4. What is the difference between a subscription and prepaid credits?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bc228306ae88a9e2408a\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-d81e0ff\" data-parent=\"#accordion-6ae88a9e2408a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>- <strong>Monthly subscription<\/strong>: you have a monthly allowance of photos and videos, renewed automatically on your subscription anniversary date. Unused photo and video credits are not carried over from one month to the next.<br \/>- <strong>Annual subscription<\/strong>: you can use your annual allowance of photos and videos freely until your quota runs out. The annual subscription requires payment for all 12 months upfront; in return, you can use your photo and video allowance at your own pace.<br \/>- <strong>Prepaid credits<\/strong>: you buy additional credits on demand. They do not expire and act as a reserve.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-d81e0ff\">\n                        <a href=\"#collapse-8417e716ae88a9e2408a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8417e716ae88a9e2408a\" aria-expanded=\"false\" aria-controls=\"Collapse-8417e716ae88a9e2408a\">\n                            \n                            <span class=\"ekit-accordion-title\">5. What happens if I need to top up my subscription quota mid-month?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8417e716ae88a9e2408a\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-d81e0ff\" data-parent=\"#accordion-6ae88a9e2408a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Once your quota has run out, you will be invited to top up with prepaid credits so you can continue certifying your photos, videos, signatures and documents.<\/p>\n<p>You choose how much to add (<strong>Photos &amp; signatures<\/strong> and\/or <strong>Videos<\/strong>) from your administration area or the mobile app.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-d81e0ff\">\n                        <a href=\"#collapse-3dad4e06ae88a9e2408a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3dad4e06ae88a9e2408a\" aria-expanded=\"false\" aria-controls=\"Collapse-3dad4e06ae88a9e2408a\">\n                            \n                            <span class=\"ekit-accordion-title\">6. What happens if I have not used up my prepaid photo\/video credits by the end of the month, and in what order are subscription and prepaid quotas used?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3dad4e06ae88a9e2408a\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-d81e0ff\" data-parent=\"#accordion-6ae88a9e2408a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>At the start of each month, the quota included in your subscription is reset. It is used first.<\/p>\n<p>Once this quota has run out, your prepaid credits automatically take over, for both <strong>Photos &amp; signatures<\/strong> and <strong>Videos<\/strong>.<\/p>\n<p>Your prepaid credits do not expire. They remain available until they are used up.<\/p>\n<p><br \/><!-- notionvc: 1507bc0f-42e1-4d37-b686-2405493cf82f --><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-d81e0ff\">\n                        <a href=\"#collapse-ecc49856ae88a9e2408a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ecc49856ae88a9e2408a\" aria-expanded=\"false\" aria-controls=\"Collapse-ecc49856ae88a9e2408a\">\n                            \n                            <span class=\"ekit-accordion-title\">7. Will my contractually negotiated price be honoured?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ecc49856ae88a9e2408a\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-d81e0ff\" data-parent=\"#accordion-6ae88a9e2408a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, absolutely. If you have a specific rate for usage beyond your plan, that rate applies to your purchases of additional credits. You will never be charged the standard list price instead.<br \/><!-- notionvc: 36bb6fe7-4505-4a6a-9359-a9b9e647221e --><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15982db e-con-full sticky-section e-flex e-con e-child\" data-id=\"15982db\" data-element_type=\"container\" id=\"section3\">\n\t\t<div class=\"elementor-element elementor-element-18925fa e-con-full e-flex e-con e-child\" data-id=\"18925fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46a03e9 elementor-widget elementor-widget-spacer\" data-id=\"46a03e9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-827bd5b animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"827bd5b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title \">Day-to-day use<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc41baf e-con-full e-flex e-con e-child\" data-id=\"bc41baf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d26a71d animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"d26a71d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ae88a9e27503\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-d26a71d\">\n                        <a href=\"#collapse-bc228306ae88a9e27503\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bc228306ae88a9e27503\" aria-expanded=\"true\" aria-controls=\"Collapse-bc228306ae88a9e27503\">\n                            \n                            <span class=\"ekit-accordion-title\">8. What happens if my quota runs out in the middle of a job?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bc228306ae88a9e27503\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-d26a71d\" data-parent=\"#accordion-6ae88a9e27503\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Don't worry. Your technician can carry on taking photos, videos and signatures as usual. The data is stored locally on the device.<\/p>\n<p>Your quota is deducted at the time of synchronisation, not when the photo or video is taken. If there is not enough quota when synchronising, synchronisation is put on hold.<\/p>\n<p>As soon as your account is topped up, synchronisation resumes automatically. Certificates are generated without any further action on your part.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-d26a71d\">\n                        <a href=\"#collapse-8417e716ae88a9e27503\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8417e716ae88a9e27503\" aria-expanded=\"false\" aria-controls=\"Collapse-8417e716ae88a9e27503\">\n                            \n                            <span class=\"ekit-accordion-title\">9. How do I know when my quota is close to the limit?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8417e716ae88a9e27503\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-d26a71d\" data-parent=\"#accordion-6ae88a9e27503\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You can track your quotas in real time in two places:<\/p>\n<p>In the mobile app: the remaining quota counter (Photos &amp; signatures \/ Videos) is always visible. It updates with each synchronisation.<\/p>\n<p>In the administration area: two counters at the top right of every page continuously show your remaining quota against your total. The \"Increase quota\" button lets you top up in one click. The counters update automatically, without reloading the page.<\/p>\n<p>For multi-entity organisations, the dashboard shows usage by company.<\/p>\n<p>\u2192 We will be introducing email alerts in the coming weeks to notify you before you reach zero.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-d26a71d\">\n                        <a href=\"#collapse-3dad4e06ae88a9e27503\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3dad4e06ae88a9e27503\" aria-expanded=\"false\" aria-controls=\"Collapse-3dad4e06ae88a9e27503\">\n                            \n                            <span class=\"ekit-accordion-title\">10. Are quotas managed per user or per company?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3dad4e06ae88a9e27503\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-d26a71d\" data-parent=\"#accordion-6ae88a9e27503\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Per company. All your logged-in team members share the same counter, updated in real time. When a technician certifies a photo in the field, your company's quota goes down immediately.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16d1109 e-con-full sticky-section e-flex e-con e-child\" data-id=\"16d1109\" data-element_type=\"container\" id=\"section4\">\n\t\t<div class=\"elementor-element elementor-element-1e43e10 e-con-full e-flex e-con e-child\" data-id=\"1e43e10\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-586a6ca elementor-widget elementor-widget-spacer\" data-id=\"586a6ca\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-259618c animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"259618c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title \">Alerts and top-ups<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f4bc2e e-con-full e-flex e-con e-child\" data-id=\"0f4bc2e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b871ac animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"4b871ac\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ae88a9e29966\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-4b871ac\">\n                        <a href=\"#collapse-bc228306ae88a9e29966\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bc228306ae88a9e29966\" aria-expanded=\"true\" aria-controls=\"Collapse-bc228306ae88a9e29966\">\n                            \n                            <span class=\"ekit-accordion-title\">11. Can I top up my account automatically?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bc228306ae88a9e29966\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-4b871ac\" data-parent=\"#accordion-6ae88a9e29966\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>An automatic top-up option via Stripe is currently being developed. It will let you set a threshold that triggers an automatic top-up of a predefined amount.<\/p>\n<p>We will let you know as soon as it is available.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-4b871ac\">\n                        <a href=\"#collapse-8417e716ae88a9e29966\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8417e716ae88a9e29966\" aria-expanded=\"false\" aria-controls=\"Collapse-8417e716ae88a9e29966\">\n                            \n                            <span class=\"ekit-accordion-title\">12. Can all my team members top up the quota?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8417e716ae88a9e29966\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-4b871ac\" data-parent=\"#accordion-6ae88a9e29966\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No. Online top-ups are restricted to users with the appropriate rights. Only users with an Administrator or Billing profile can make a payment and top up the quota.<\/p>\n<p>These rights are managed by the account administrator, from the mobile app or the administration area. A field technician without these rights cannot top up the account themselves and will need to contact the right person internally.<\/p>\n<p>\u2192 Make sure in advance that your managers have Administrator or Billing rights.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-4b871ac\">\n                        <a href=\"#collapse-3dad4e06ae88a9e29966\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3dad4e06ae88a9e29966\" aria-expanded=\"false\" aria-controls=\"Collapse-3dad4e06ae88a9e29966\">\n                            \n                            <span class=\"ekit-accordion-title\">13. My users often work in areas with no network coverage. What happens to their photos and the current quota?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3dad4e06ae88a9e29966\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-4b871ac\" data-parent=\"#accordion-6ae88a9e29966\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No problem. Photos, videos, signatures and documents captured without network coverage are stored locally on the device.<\/p>\n<p>Your quota is not deducted at the time of capture, but at the time of synchronisation.<\/p>\n<p>As soon as the connection is restored, files synchronise automatically. The corresponding quota is deducted without any action on your part.<\/p>\n<p><!-- notionvc: b3bd90ce-711a-48c3-b42a-48b7a0690328 --><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-4b871ac\">\n                        <a href=\"#collapse-ecc49856ae88a9e29966\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ecc49856ae88a9e29966\" aria-expanded=\"false\" aria-controls=\"Collapse-ecc49856ae88a9e29966\">\n                            \n                            <span class=\"ekit-accordion-title\">14. I am switching from a Basic to an Essential plan mid-month. What happens to my quota?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ecc49856ae88a9e29966\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-4b871ac\" data-parent=\"#accordion-6ae88a9e29966\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Whenever you change plans, a new subscription takes effect immediately, on the day of the change. That day becomes your new anniversary date.<\/p>\n<p>The remaining quota from your previous plan is neither kept nor added to the new one. Your quota restarts from the volume included in your new plan.<\/p>\n<p>\u2192 To avoid losing unused quota, switch plans at the end of the month or when your quota is close to zero.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ dedicated to the quota system Everything you need to know about the quota system: the basics, daily usage, the difference between subscriptions and prepaid credits, and how to top up your quota The basics Subscription vs prepaid Day-to-day use Alerts and top-ups The basics 1. What is a quota? A quota is a balance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"folder":[81],"class_list":["post-28136","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ : our quota system - Certificall<\/title>\n<meta name=\"description\" content=\"Our quota FAQ answers your questions about photo and video quotas, and about paying for prepaid credits when your quota runs out.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.certificall.app\/en\/quota-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ : our quota system - 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